AIP Cleaning Services Terms & Conditions
By booking a service, you agree to be bound by these terms & conditions. If you do not agree with these terms, please do not proceed with booking our services.
Booking Confirmation
Booking a service online does not automatically guarantee your selected date and time. After submitting your request, you will be contacted by email or phone with a confirmation.
To secure your cleaning appointment:
For credit card payments, a hold will be placed on your card 24 hours before the scheduled cleaning, and the payment will be charged after the service is completed.
Cancellation & Rescheduling Policy
We require at least 24 hours’ notice for any cancellations or rescheduling. This allows us to find replacement jobs for our cleaners. If you fail to provide 24-hour notice, your $50 deposit (or 50% deposit for move-outs/deep cleanings) will automatically convert into a cancellation fee, and you will need to pay a new deposit to book another service.
Clients can reschedule their cleaning up to 4 times with at least 24 hours’ notice. Exceeding this limit will result in the deposit being forfeited.
Cleaning Crew
Our service typically consists of solo cleaners. However, additional cleaners may be assigned based on the complexity or size of the job. We strive to maintain consistency by limiting the rotation of cleaners while ensuring all technicians receive proper cross-training.
All of our employees undergo thorough background checks and drug testing, ensuring a team of trusted professionals in your home.
Right to Refuse Service
We reserve the right to refuse or terminate service in the following situations:
Our cleaners also have the right to leave if they feel unsafe or if the home’s condition is unsanitary. The cancellation fee will apply if the service is refused or terminated for these reasons.
Cleaning Day Preparation
To allow our cleaners to focus on cleaning, please tidy up before their arrival. This includes clearing floors, countertops, and tabletops. If you’d like us to handle these tasks, please let us know beforehand so we can adjust the cleaning fee accordingly.
Parking
Please provide convenient parking for our Service Providers. The parking fee will be charged to your card if no free parking is available. If parking is unavailable, the appointment will be considered canceled, and the $70 cancellation fee will apply.
Add-On Services (Available for an Extra Charge)
Pets
We love pets, but to ensure efficiency and safety, we ask that pets be confined to a separate area during the cleaning. If a pet becomes anxious or poses a safety risk, our cleaners reserve the right to leave, and the cancellation fee will apply.
Service Fees & Adjustments
Our prices are based on years of experience and are given as estimates. However, if the condition of your home requires extra time, we will contact you before proceeding with the additional work. If we cannot reach you, the cleaning team will leave, and you will be charged the cancellation fee.
We reserve the right to re-evaluate rates based on changes in your service frequency, home size, number of occupants, or major renovations. We will notify you if your cleaning time differs significantly from the original estimate.
Payments
Payments must be made on the day of service by Check, Cash, Credit Card, or via STRIPE, Zelle, or CashApp.
Refund Policy
All sales are final, and we do not offer refunds. However, if an issue arises, please contact us within 24 hours, and we will rectify the problem free of charge.
Recurring Service Discount
Recurring discounts apply after the first cleaning. If you skip a scheduled cleaning, the frequency and price will be adjusted accordingly.
Rate Increases
Rates may be adjusted annually by no more than 8%. Changes to your home or living situation, such as a remodel, new occupants, or major furniture additions, may also prompt a rate adjustment.
Lockouts
If our cleaning team cannot access your home, every effort will be made to contact you. If no contact is made within 15 minutes, the cleaning will be skipped, and you will be charged the $50 late cancellation fee. To avoid this, you can provide a key or access code.
Alarm Systems
Please ensure your alarm is turned off or provide us with the code and instructions. If the code changes, notify us to avoid a lockout charge.
Use of Customer’s Vacuum
If you request that we use your vacuum, we will not assume responsibility for any damage to the unit. If the vacuum is not in working order when we arrive, we will not be able to vacuum your floors.
Cleaning Supplies
We provide all necessary cleaning equipment and products. If you prefer green cleaning products, please inform us in advance. If you require using your products, we are not responsible for any damage from their use.
Items We Cannot Clean
We are unable to clean certain items or areas:
Unreachable Areas & Heavy Items
For safety reasons, our cleaners cannot climb higher than a step stool or move items weighing more than 35 pounds. Please move any heavy items before our arrival if you want us to clean behind them.
Breakage/Damage & Loss Policy
While we take great care when cleaning your home, accidents can happen. We carry insurance for damage caused by our cleaners. However, we are not responsible for damage due to:
All damage claims and photographic evidence of the damage must be reported within 24 hours of the service. We will attempt to replace the item, but an identical replacement is not guaranteed.
Cleaners Arrival Window
We schedule our cleanings based on the most efficient route for our teams. While we strive to accommodate specific time requests, we cannot guarantee arrival times. Cleaning windows are typically between 8:00 am – 11:00 am and 11:00 am – 3:00 pm.
We will notify you via phone or text if we are running late.
Holidays
We do not provide cleaning services on the following holidays:
Inclement Weather
We will close for business if weather conditions prevent local schools from opening.
Keys & Security
We ask clients to provide a lockbox for key storage. Our cleaners will return the key to the lockbox after the service is complete. If a client leaves a door unlocked or places a key in an unsecured location, AIP Cleaning Services is not liable for any damages or theft.
Non-Solicitation of Employees
Clients agree not to solicit or hire any of our cleaning employees for direct work. We invest significant time and resources in training our staff, and poaching them violates this agreement.
Travel & Last-Minute Booking Fees
Additional fees may apply for services:
Governing Law
These terms and conditions are governed by the laws of the State of California.
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